Course curriculum

    1. Warm Greeting (Connect with your guest)

    2. Engage with your guest (find out the reason for their visit today, or have they been here before?)

    3. The Walk (this is your chance to show your guest some important landmarks in our restaurant)

    4. The Seating (time to elevate your guests beverage and food expereince)

    1. Initial Greeting & Welcome (it's all about timing and getting off to a great start with your guests)

    2. Drink Order (This is what SETS US APART)

    3. Menu Tour (Take your guest on a tour of our menu)

    4. Food Order (Upselling and Pairing with Beer)

    5. Prepare for Delivery (Set your Guests up for Success)

    1. Appies (Timing, 2nd round Drinks and Quality Check)

    2. Mains (Timing, No Food Auctioning, Upselling)

    1. Table Cleanup - Maintenance

    2. Dessert Arrival (Landing)

    3. The Recycle (Moments of truth)

    4. The Exit - (Billing, Payment and Retail)

    1. Guest Service Quiz

About this course

  • Free
  • 16 lessons
  • 0 hours of video content

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